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Services

World Class Support

Axis software solutions include world class software and IT support. Our Customer Support team provides professional and personalized service. From answering questions to resolving complex issues, Axis support is industry-leading. Professional staff are available for all phases of implementation, integration, and training, to assure you get the most out of your clinical data. We'll also act as a technical go-between—for example, if you're a data manager, we'll talk shop with your IT department so you don't have to. 

Expert customer support staff

Trained and experienced Customer Support team members are not only PATS experts, but they also thoroughly know the technology that supports PATS.

We answer your calls at our headquarters in Portland, Oregon. We will never direct you to an offshore or contracted call center. We will never route you through a maze of telephone menus and options. 

  • You can submit support requests by e-request form or by email, 24 hours a day, 7 days a week.
  • Toll-free telephone support is available Monday through Friday, 7:00 a.m. to 5:00 p.m. Pacific time.

Clinical staff, data managers and IT staff are all supported from the same call center. It's truly a one-stop service center.