What is the PATS Appliance? |
The PATS Appliance is a virtual machine (VM), optimized for PATS software and your data, that runs on Microsoft Windows Server. The appliance contains our entire technology stack and also includes your your facility's PATS software and InterSystems IRIS platform.
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Technical Information |
Requirements, specs, and structures
All PATS Appliances can be deployed with industry-standard VM hypervisors (for examples, VMware, Microsoft, and Citrix).
The following technical information is organized by platform (cloud and on-prem):
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Installation and Updates |
Install, deploy, and maintain
INITIAL installation steps
The following Installation steps apply for all PATS platforms and configurations, as needed:
| Overview: Download the PATS Appliance and import it to your on-prem server machine |
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Steps:
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Receive download instructions (including your CustomerAdmin password) and link(s) from Axis Clinical Software.
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Download the PATS Appliance (version date) OVF, which is included with your download instructions.
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Extract the contents.
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Make copies of all extracted files and/or downloaded drives. Save originals for future troubleshooting or other maintenance situations. (The latest appliance is also always available from the Downloads page.)
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Import the extracted contents into your hypervisor. We recommended using a thick-client to load the OVF; for web-based clients use Chrome or Firefox.
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Open PATS Appliance and log in:
Select the CustomerAdmin user that appears on the appliance desktop’s left side.
Password: (see step 1 or the appropriate Downloads page).
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Open Interface-Log or System-log file (whichever is on your appliance desktop), scroll down and verify that SYSTEM SETUP COMPLETE appears in the log. Contact the Support team if the message is missing
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Log in to PATS.
When you first log in, you may experience a delay. This occurs only duing the first login after an update.
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Complete the following:
a. On the Help menu, click About PATS.
b. Take screenshot of the About PATS window.
c. Send screenshot to This email address is being protected from spambots. You need JavaScript enabled to view it..
Join new appliance to domain?
IMPORTANT: Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. before joining to a domain.
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Joining your appliance to a domain causes changes that impact your Windows Task Scheduler and prevent certain PATS-related maintenance tasks from running automatically. A Customer Support team member will help you ensure all required settings are restored. This includes verifying the AxisSystem user’s credentials and various diagnostic tests.
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Joining the appliance to an Active Directory Domain requires you allow file creation, modification, and deletion for the Axis-Clinical-Software and InterSystems directories (and sub-directories).
UPDATE installation steps
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Shut down your existing (old) appliance.
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Download the PATS Appliance (version date) OVF. Your CustomerAdmin user (local administrator) password may have changed; please note the current password, listed after the list of download files in the same folder.
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Extract the contents.
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Make copies of all extracted files and/or downloaded drives. Save originals for future troubleshooting or other maintenance situations. (The latest appliance is also always available from the Downloads page.)
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Import the extracted contents into your hypervisor. We recommended using a thick-client to load the OVF; for web-based clients use Chrome or Firefox.
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Remove the secondary drive from the old PATS Appliance and apply it to the new PATS Appliance you created in the previous step.
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Open PATS Appliance and log in:
Select the CustomerAdmin user that appears on the appliance desktop’s left side.
Password: (see step 1 or the appropriate download page).
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Open Interface-Log or System-log file (whichever is on your appliance desktop), scroll down and verify that SYSTEM SETUP COMPLETE appears in the log. Contact the Support team if the message is missing
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Log in to PATS.
When you first log in, you may experience a delay. This delays occurs only duing the first login after an update.
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Complete the following:
a. On the Help menu, click About PATS.
b. Take screenshot of the About PATS window.
c. Send screenshot to This email address is being protected from spambots. You need JavaScript enabled to view it..
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